Privacy Policy

 

1. Introduction

At Dharavi Slum Tours and Travel, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services for Mumbai city tours and related experiences.

2. Information We Collect

We may collect the following types of personal information:

• Contact Details: Name, email address, phone number
• Booking Details: Tour selection, travel dates, number of participants
• Payment Information: Billing address, transaction details (processed securely via third-party payment gateways)
• Identification Proof (if required): Government ID, nationality (for specific tours)
• Device Information: IP address, browser type, cookies, and usage data

3. How We Use Your Information

We use your personal information to:

• Confirm and manage bookings
• Provide customer support and assistance
• Send important service updates and itineraries
• Process secure payments
• Improve our website and services
• Send marketing communications (only with your consent)

4. Sharing of Information

We do not sell or rent your personal information. However, we may share information with:

• Trusted third-party service providers (e.g., tour guides, transportation providers, payment processors)
• Government authorities if legally required
• Business partners for co-hosted tours (with prior consent)

5. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience and collect analytics. You can control or disable cookies through your browser settings.

6. Data Security

We implement industry-standard security measures to protect your information, including SSL encryption, secure payment gateways, and restricted access to customer data.

7. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have any questions or concerns regarding this policy, please contact:

Dharavi Slum Tours and Travel
Address: 90 Feet Road, Dharavi, Mumbai: 400017
📧 Email: info@dharavislumtoursandtravel.com
📞 Phone: +91 8850666173