Terms and Conditions

1. Acceptance of Terms

By booking a tour or using any of our services, you (“Customer”, “Client”, “You”) agree to be bound by these Terms and Conditions. Please read them carefully before booking.

2. Booking and Payment

• All bookings must be made in advance through our website, email, WhatsApp, or authorized agents.
• Full or partial payment may be required at the time of booking depending on the tour type.
• We accept UPI, Credit/Debit Cards, Net Banking, and Cash (in INR or any Foreign Currency).
• Confirmation of booking is sent via email or SMS upon successful payment.

3. Cancellation & Refund Policy

• Customer-Initiated Cancellations
  • Cancellations made 48+ hours before the tour: Full refund (after deducting processing fees, if applicable).
  • Cancellations made 24–48 hours before the tour: 50% refund.
  • Cancellations made less than 24 hours: No refund.
• Company-Initiated Cancellations
  • If we cancel a tour due to weather, political unrest, insufficient participants, or unforeseen circumstances, you will receive a full refund or option to reschedule.

4. Changes to Itinerary

We reserve the right to modify or cancel any part of the itinerary due to force majeure, weather, or operational constraints. We will always try to offer an alternate solution of similar value.

5. Travel Insurance

We do not provide travel or medical insurance. Customers are advised to arrange their own insurance covering personal injury, medical expenses, baggage loss, and cancellations.

6. Customer Responsibilities

• You are expected to behave respectfully during the tour. Disruptive or abusive behavior may lead to termination of your tour without a refund.
• Be on time. Delays caused by late arrival may result in reduced tour duration or missed attractions.
• You must inform us in advance of any medical conditions or mobility issues that may affect your participation.

7. Liability Disclaimer

• Dharavi Slum Tours and Travel is not liable for any personal injury, loss, damage, accident, delay, or irregularity arising from third-party services (e.g., taxis, restaurants, or local guides).
• Participation in adventure or walking tours is voluntary and at your own risk.

8. Photographs and Media

We may take photographs or videos during tours for promotional purposes. Please inform us in advance if you do not wish to appear in any marketing material.

9. Third-Party Activities

Some tours may include activities run by third-party providers. We are not responsible for any issues or liability arising from those services, although we ensure they meet quality and safety standards.

10. Governing Law

These terms are governed by the laws of the Republic of India. All disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

11. Contact Us

If you have questions or concerns about these Terms & Conditions, contact us at:

Dharavi Slum Tours and Travel
Address: 90 Feet, Road, Dharavi Mumbai: 400017
📧 Email: info@dharavislumtoursandtravel.com
📞 Phone: +91 8850666173